Custom apparel questions, answered.

We primarily work with promotional product distributors. Businesses, groups and teams can also request apparel for their own use through our retail quote form.

Distributors should use the trade contact route or their existing Short Run Prints representative. Tell us whether you are planning for a client or your own organization so the conversation starts with the right context.

Short Run Prints is a Foral-T company based in Pittstown, New Jersey. We focus on custom apparel projects and relationships with promotional product distributors, alongside businesses, groups and teams.

When discussing a project, include the intended delivery destination and required arrival date. Those details belong in the project plan even when the delivery address is close to our location.

Start with T-shirts, hoodies, sweatshirts, long sleeves or tanks. Describe how the apparel will be worn and any preferences for fabric, fit, color or weight.

If you have selected a garment, include its manufacturer and style number. Availability and suitability for the intended decoration need to be reviewed for that exact style, color and size range before the choice is finalized.

Use our retail quote form for apparel you are ordering for your own organization. Share your garment preferences, quantities, artwork and the date you need the apparel in hand. You can upload artwork with the request.

If you are still choosing sizes or developing the design, describe what you know and identify the open decisions. Our team reviews the request with you to work through the project details.

Yes. Send the number of shirts you need with the garment and artwork details so we can review what is workable for that project. A small-run request still needs a size breakdown and a clear description of the intended decoration.

Do not increase the quantity simply to fit an assumed minimum. Start with the actual requirement; we will discuss the applicable order requirements and quote options with you.

Include the garment style and color, quantities by size, artwork, print locations and approximate print dimensions. Add the required arrival date and delivery destination so the request describes the complete project.

State which decisions are fixed and which can change. If something is still an estimate, label it that way. A quote based on an estimated quantity or unfinished design may need review when those details become final.

The garment, quantity, decoration requirements and any additional work or delivery arrangements affect the specification being quoted. Two requests for the same number of shirts can describe quite different jobs.

For example, one shared front design is different from front-and-back artwork or several designs divided among the garments. Ask how the proposed changes affect your actual quote instead of assuming that each shirt or print location carries a standard price.

No. Compare the complete quoted totals as well as the average cost per shirt. A lower average does not necessarily mean a lower total or better value when the additional shirts have no planned use.

If you need 36 shirts and consider ordering 48, the extra 12 are one-third more than the current requirement. Decide who would use them, in which sizes, before treating the larger quantity as the better choice.

Ask what the quoted total includes and have any required artwork preparation or other project charges identified. Do the same for requested packing, delivery and applicable tax; the relevant items depend on the particular proposal.

Keep any once-per-project amounts separate from per-garment amounts when checking alternatives. That makes the arithmetic clear without assuming a universal fee, a free service or a discount that has not been quoted.

Change one decision at a time where possible. Compare the same quantity and decoration on two garment styles, or compare one and two print locations on the same garment. Each comparison then answers a specific question.

Keep the size breakdown, arrival requirement and delivery instructions consistent. When presenting options to a client, name the changed feature alongside the total so they understand what the difference buys.

Start with how the shirt will be worn, then compare the exact garment specifications. Fiber content, weight, fit and care instructions all matter; a cotton, polyester or blend label alone does not settle the choice.

Record the style and color because composition can vary within a style’s color range. If a performance feature matters, look for the manufacturer’s statement about that particular garment and share it with the print team.

Give each wearer the size chart for the selected garment and ask for their choice. Check whether that chart uses body measurements or garment measurements, and follow its measuring instructions.

Record style, color, size and quantity together. Someone requesting two shirts counts as two garments. Keep missing replies marked as unconfirmed, then total the size counts and compare them with the intended order quantity.

Use a separate row for each style and color, with its own quantities by size. A medium in one cut should not be combined with a medium in another cut under a single unidentified total.

Include the selected style references and connect each row to its artwork requirements. If you change a style, have wearers review the replacement’s size chart and revisit any decoration details affected by the change.

Add extras only for a defined reason, such as possible additional participants, and record them separately from confirmed requests. Decide which sizes those extras should cover rather than applying the same percentage to every size.

For example, 22 confirmed shirts plus two reserve shirts makes an order of 24. That is planning arithmetic, not a recommended size ratio. Consider the budget and how any unused garments would be stored or used.

Promotional product distributors can supply their own garments. Customer-supplied garments are accepted for distributor projects only; for retail projects, discuss garment selection with our team as part of the quote.

Distributors should share the garment styles, colors, sizes and quantities alongside the artwork before arranging delivery. The print team can then review the intended decoration against the actual garments and confirm the project details.

Send the original vector PDF, AI or EPS file when available. For photographs or other raster artwork, send the highest-resolution original you have and state the intended print dimensions.

The file extension alone does not guarantee usable artwork: a PDF can contain a small raster image. Include a separate visual preview if it helps explain the layout, while keeping the original design file available for review.

Send the original design file instead if you can obtain it. Screenshots and small web images may lack the detail needed at the intended print size, and enlarging them does not restore missing detail.

If that is all you have, share it and explain how large you want the design printed. The team can review the file in context and discuss what artwork preparation may be needed before finalizing the print requirements.

Yes. Start with a description and the files you have, and explain what still needs to change. Include the intended garment, print locations and approximate dimensions so the unfinished design has a clear context.

Label a draft as a draft. Any artwork preparation and its effect on the final specification need to be reviewed before the print details are confirmed. Keep the latest editable file available as the design develops.

Use transparency when the space around the design is meant to show the garment through it. A white rectangle in a JPG is part of the image, so it is different from an intentionally transparent background.

A PNG can hold transparency but still needs sufficient resolution. Include a preview against the chosen shirt color so the team can see your intention, and send the original artwork separately from that preview.

Ask your designer for a complete production file with the required artwork assets. Converting final lettering to outlines can help preserve its appearance when the receiving system does not have the same font.

Keep an editable copy before outlining text or flattening the artwork. Check spelling, numbers and small lettering, and retain the source images so later revisions do not have to start from a flattened preview.

Name each print location and give the requested dimensions, with units. For example, describe a front logo separately from a back design, and identify the garment style and color each belongs on.

Include a mockup if it helps communicate your intention. Pockets, seams, necklines and the garment’s available print area can affect placement, so have the proposed layout reviewed before approving it.

Check spelling, numbers, artwork version, garment style and color, print locations and dimensions. Review the whole garment layout, including any smaller lettering or important details, before giving your final decision.

Keep a dated copy of the approved details and name the person authorized to approve them. Consolidate comments from everyone involved so an old attachment or separate email does not create conflicting instructions.

Make the approval record explicit about which garments and artwork versions it covers. The same logo may need a different scale or placement on a fitted tee, a hoodie or another garment color.

List each variant with its requested print locations and dimensions. If several variants share an approved layout, identify them together; if a variant changes, confirm whether its layout needs another review.

Contact your Short Run Prints representative or our support team before assuming a change can be made. Include your order reference, the approved version and a clear description of the requested revision.

The team needs to review the order’s current stage and the effect on the project. Confirm any revised cost, approval requirements and timing before authorizing the change, especially when an event deadline is involved.

Use a mockup to review the design’s overall position, proportions and contrast against the chosen garment. Pair it with written print dimensions and placement notes rather than relying on the picture alone.

A screen image does not establish exactly how every garment size or color will look. Identify brand color references and details that need particular attention, then confirm the final layout for the actual garment variants.

Email our support team with your client’s apparel brief, or contact your existing Short Run Prints representative. Distributor relationships are central to our work, and your trade contact is the starting point for coordinating a client project.

Include the expected quantity, garment choices, artwork and required arrival date. The retail quote form is intended for businesses, groups and teams ordering apparel for themselves.

Include garment references, colors, size quantities, artwork versions, print locations, requested dimensions and the required arrival date. Identify the person who can approve the client’s final specifications and any changes.

Add the destination ZIP code, receiving contact and any packaging or shipment instructions. Mark preliminary quantities and undecided details clearly, and keep one current version of the brief so everyone is reviewing the same project.

Mark the supplied garments clearly in your project brief, with their manufacturer, style, color and quantities by size. Keep them separate from any garments you are asking Short Run Prints to source for the same project.

Before sending stock, coordinate the receiving details and order reference with your representative. Include a packing list that makes the contents identifiable and tell us if the garments will arrive in more than one shipment.

Yes. We can use packaging materials supplied by distributors. Coordinate the materials and packing instructions with your Short Run Prints representative before the order is confirmed.

Describe what you plan to supply, which garments or delivery groups it applies to, and any handling instructions. Confirm the quantities of materials needed and the arrangements for getting them to us with the rest of your project details.

Yes. We can use a distributor’s shipping account. Tell your Short Run Prints representative that you want to use your account and coordinate the shipping instructions before the order is confirmed.

Provide the destination, required arrival date and preferred carrier or service for review. Confirm the necessary account details and billing instructions with your representative so the shipment arrangements are clear before the order moves forward.

Our turnaround is 5–7 days after order confirmation. Share your required arrival date and destination ZIP code when discussing the project so the team can review the timing with your order details.

That turnaround should not be treated as a guaranteed delivery date. Confirm the delivery arrangements for your destination, and allow for any receiving, checking and distribution your own team needs to complete before an event.

Provide both, and clearly identify the date the apparel needs to be in your hands. The event date may be later than the date your team needs to receive, check, sort and distribute the garments.

Choose your internal buffers around your own staffing and plans. Share the receiving location and ZIP code as well, and have the complete schedule reviewed before treating an arrival target as agreed.

Send the full delivery address and ZIP code, a named receiving contact, receiving hours and any venue instructions. Include the required arrival date separately from the event date.

Confirm those details directly with the venue, hotel or office accepting the shipment. Tell us about appointment requirements, labeling instructions or restricted receiving dates before the order is finalized so the proposed arrangements can be reviewed.

Flag the fixed deadline before confirming the order and provide your required arrival date, destination ZIP code, garment choices, quantity and artwork status. Ask the team to review the complete plan for that project.

Identify who can approve the final details and when they are available. If a decision or specification changes, contact your representative promptly to review its effect on timing rather than assuming the original schedule still applies.

Contact your representative or our support team promptly with the order reference and the requested change. Include the original destination, the proposed address or instructions, and any change to the required arrival date.

A change needs review against the order’s current stage and shipment arrangements. Ask the team to confirm whether it is possible and what it affects before assuming the revised details will apply.

Contact your Short Run Prints representative or email our support team with your order or quote reference, the name used for the order and the information you need.

For delivery questions, include the destination and any tracking details you have. Use this existing-order contact route rather than opening a new retail quote request, which is intended for a new apparel project.

Start with the previous order or quote reference and state whether you want the same specifications or a revised version. Include the new quantities and sizes, required arrival date and delivery destination.

Identify the garment style, color, artwork version and print locations you want repeated. Have availability, pricing and timing confirmed for the new project; the previous order record is a useful reference, not confirmation of the new order’s details.

Contact us with the order reference and a clear description of what you received and what seems wrong. Include photographs of the full garment, the affected area, relevant labels and packaging where useful.

For missing or incorrect items, list the affected styles, colors, sizes and quantities. Keep the garments and relevant packaging available for review, and ask the team to confirm next steps before making return arrangements.

Follow the garment’s care label and any decoration-specific instructions confirmed for your order. Different garments or decoration details may need different care, even when they belong to the same apparel project.

If instructions are missing or seem inconsistent, send your order reference, garment style and a photograph of the care label to our team. Ask for clarification before choosing a washing, drying, ironing or cleaning treatment you are unsure about.

Send the order reference, garment style and clear photographs of the whole garment, the affected area and its care label. Explain when you first noticed the issue and how many garments are affected.

Describe the care steps used, including washing and drying settings and any other treatments. Those details help the team understand the situation and review the particular concern before discussing next steps.